Privacy Policy

Last Updated: December 2024

Introduction

Klax Hotels & Resorts ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or stay at our hotel located in Rivers State, Nigeria.

By using our services, you consent to the data practices described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

Information We Collect

We may collect the following types of personal information:

Personal Identification Information

• Full name and title
• Email address
• Phone number(s)
• Postal address
• Date of birth (when required)
• Government-issued ID details (for check-in verification)

Reservation and Stay Information

• Check-in and check-out dates
• Room preferences and special requests
• Number of guests (adults and children)
• Previous stay history at our hotel

Payment Information

• Credit/debit card details (processed securely via third-party payment providers)
• Bank transfer reference numbers
• Billing address

Technical Information

• IP address and browser type
• Device information
• Pages visited on our website
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Reservation Processing: To confirm and manage your bookings, process payments, and communicate reservation details.
• Guest Services: To provide personalized services during your stay, fulfill special requests, and enhance your experience.
• Communication: To send booking confirmations, pre-arrival information, invoices, and respond to inquiries.
• Marketing: To send promotional offers, newsletters, and updates about our services (with your consent).
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Security: To protect our guests, staff, and property through security measures and CCTV surveillance.
• Improvement: To analyze usage patterns and improve our website, services, and guest experience.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, email services, etc.), bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authorities.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, where your information may be transferred to the new entity.
• Protection of Rights: To protect the rights, property, or safety of Klax Hotels & Resorts, our guests, or others.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment processing through certified payment gateways
• Access controls limiting data access to authorized personnel only
• Regular security assessments and updates

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website functionality
• Provide relevant content and offers

You can control cookie settings through your browser preferences. However, disabling cookies may affect certain features of our website.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Opt-Out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us using the details provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Reservation records are typically retained for a period of 7 years for legal and accounting purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Klax Hotels & Resorts
• 15 Road One Rumuibekwe New Layout, Rumuibekwe, Obio Akpor LGA, Rivers State, Nigeria
• +234 704 805 2196 | +234 901 183 1143
• reservations@klaxhotelsresorts.com
• +234 704 805 2196