Please review our cancellation and refund terms before booking
We understand plans can change. The following policy outlines how cancellations and refunds are handled for reservations at Klax Hotels & Resorts.
If a guest does not arrive on the check-in date without prior notice, the reservation will be marked as a no-show and is non-refundable.
Booking changes (dates, room type, number of nights) are subject to availability and current rates. If changes cannot be accommodated, the original cancellation terms may apply.
To request a cancellation, please contact our front desk or your booking representative. For direct bookings via our website, you may also reach us:
Eligible refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
By placing a reservation, you acknowledge and accept this policy. See also our Terms & Conditions.
